Make a baggage claim.
We sincerely apologise for any inconvenience caused by the damage, delay, or loss of your checked baggage. We will do our utmost to assist in finding your baggage or to rectify the damage done.
In accordance with the Montreal Convention 1999 and KM Malta Airlines’ General Terms and Conditions of Carriage:
- Lost Baggage – must be reported at your arrival airport and in addition a documented claim submitted to KM Malta Airlines 21 days after your baggage was lost.
- Damaged Baggage – must be reported at your arrival airport and in addition a documented claim submitted to KM Malta Airlines within 7 days from the date of damage.
As the carrier's liability for KM Malta Airlines lost luggage, delayed, or damaged is limited; passengers are advised to obtain private travel insurance. All claims are subject to proof of damage.
Once a report has been done at the airport a Property Irregularity Report (PIR) will be issued. This is a mandatory document you will need in order to submit your claim with us.
Note: Submitting a claim to KM Malta Airlines is not permitted if a baggage claim has already been filed with your insurance company.
DELAYED OR LOST BAGGAGE.
We are committed to tracing any lost baggage at the earliest possible time. If you have personal travel insurance, we recommend contacting your insurer first in case you are covered for such situations.
It's important to be aware that our liability for delayed, lost, or damaged baggage may be limited by international conventions unless a higher value is declared in advance with additional charges paid.
To ensure your luggage stands out and is easily identifiable, we highly recommend adding your own baggage label. This simple step becomes particularly valuable in the unlikely event that the check-in tag becomes torn off during handling. Personalising your baggage enhances its traceability and helps us provide you with the best service possible to retrieve your bag.
If you lost or forgot an item on board: Before you disembark, our crew will remind you to check if you have all your possessions. However, if you find that something is missing, you should immediately contact a KM Malta Airlines representative in the Arrivals Hall and report the lost item. You will need to provide your flight and seat number, as well as a description of the missing property.
Keep in mind that the earlier you do this, the higher the chance of easily locating and retrieving your lost property as the aircraft is cleared as soon as you disembark and will need to be prepared for another journey.
For a stress-free travel experience, take a moment to make your luggage uniquely yours. If you have any inquiries or need further assistance, contact us.
DAMAGED BAGGAGE.
Your baggage may show signs of wear and tear as a result of baggage handling. To ensure the best travel experience, we recommend using luggage of suitable quality and durability that can withstand such baggage handling processes.
KM Malta Airlines does not assume liability for wear and tear caused to luggage, including but not limited to minor cuts, scratches, faulty zips, stains, and dents, or damage to protruding items like handles, wheels, labels, and straps. Please note that we are not responsible for damages resulting from over-packing your luggage.
As the carrier's liability for baggage loss, delay or damage is limited; passengers are advised to obtain private travel insurance. Please note that your Insurer will request the report issued by KM Malta Airlines on your arrival.
Make sure to keep proof that the damage was caused while your baggage was under our care, together with the correct baggage receipt. The baggage receipt will be given to you at check-in at your departure airport.
We will endeavour to trace any lost baggage within the earliest possible time. In the unlikely event of a bag remaining untraced after twenty-one (21) days, we will initiate procedures to refund you with the cost of the lost bag and its contents. If a passenger is covered by personal travel insurance, the insurer should be contacted first. We are not liable for any minor damage suffered through normal wear-and-tear baggage handling.
For a smoother journey, choose sturdy luggage and pack wisely. If you have any concerns, feel free to contact us for more information.
BAGGAGE AND CONNECTING FLIGHTS.
For a hassle-free travel experience, when journeying with us and connecting to a flight with a different airline, you have the convenience of checking in your baggage just once to your final destination. To take advantage of this service:
- Ensure you hold a confirmed reservation for both legs of your journey on the same ticket.
- Your trip involves a stop while travelling in transit
- Confirm that we have a baggage-handling agreement with the second airline you're travelling with.
If you have any concerns, feel free to contact us for more information.
